Privacy Policy

1. Information We Collect

When you contact us through our website, contact form, or AI chat assistant, we may collect the following information:

• Full name
• Phone number
• Email address
• Information about your breastfeeding needs, questions, or concerns
• IP address and browser/device information (collected automatically for security purposes)
• Chat conversation content (when using the Honey AI assistant)

2. How We Use Your Information

Your information is used solely to provide and improve our lactation consulting services:

• Respond to your inquiry and schedule consultations
• Coordinate and confirm in-home appointment details
• Follow up on your breastfeeding progress and care
• Review AI chat conversations for quality assurance and service improvement
• Send information you have specifically requested

We do not sell, share, rent, or distribute your personal information to third parties for marketing purposes.

3. Data Retention

Information you submit through our website may be retained for the following purposes and timeframes:

• Scheduling and coordination — retained for the duration of your active care relationship with Shalonda
• Client support and follow-up — retained as needed to provide continuity of care
• Legal and recordkeeping compliance — retained as required by applicable law
• AI chat logs — retained for quality assurance, training, and service improvement purposes

To request deletion of your information, please contact us directly using the details below.

4. Third-Party Services

To operate this website and deliver our services, we use the following trusted third-party platforms. Each has its own privacy policy governing how they handle data:

• OpenAI — powers the Honey AI chat assistant. Chat messages are processed by OpenAI to generate responses.
• MongoDB — securely stores chat logs and contact submissions.
• Nodemailer / Private Email — used to send email notifications for contact form submissions and lead confirmations.
• The Lactation Network (TLN) — insurance verification partner. Only contacted when you choose to check your coverage.

5. Data Security

We implement reasonable administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. Our website uses HTTPS encryption for all data transmission. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Withdraw communication consent at any time by replying STOP to texts or contacting us directly

To exercise any of these rights, contact us using the details below.

7. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted on this page with an updated effective date. Continued use of the website after changes constitutes acceptance of the updated policy.